|Location:||The Lodge at Woodloch|
GENERAL PURPOSE OF JOB - Must be detail oriented; efficient and productive in a fast-paced environment. Utilize spa computers with skill and proficiency. Actively promote the spa, treatments, services, facility features and hours of operation to internal and external guests. Excellent communication, listening and computer skills. Weekend, evening & holidays a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Be on time for your shift.
- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Acknowledge and greet everyone who enters and leaves spa facilities.
- Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation to internal and external guests.
- Utilize spa computers with skill and proficiency.
- Maintain a Spa Desk Bank.
- Answer the phone promptly and use the guest’s name throughout the phone conversation.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs available to guests.
- Maintain eye contact when addressing external and internal guests.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and well organized work area.
- Develop ability to work without constant direct supervision.
- Maintain a positive attitude and contribute toward a quality work environment.
- Attend and participate in all training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by spa management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Friendly attitude.
- High energy.
- Sense of honesty and integrity.
- Customer service driven.
- Reliable team member.
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