Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

    Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule.

    Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!

Why Work at Woodloch Front Desk:

•             Challenging and fun work environment

•             Fast pace atmosphere

•             Guest Interactions

            o             Mostly really happy positive interactions, people love it here and love to vacation. 

•             Interdepartmental Relationships

            o             Front Desk has to have a pretty good understanding of every department, we are constantly communicating and building relationships with employees outside of our department. 

•             Teamwork, supportive/close knit team

•             Management and Owners that truly care about you as an individual and the company as a whole

•             Flexible Schedules with AM, PM, and Overnight shifts

•             Bonus Plan Available

•             Beautiful Surroundings

•             Ability to problem solve, often turning something negative into something positive

•             PTO, Health Benefits, 401K available

•             Overtime available

•             Advancement Opportunities

•             WL Employee Discount Card- offers substantial discounts for over 50 surrounding businesses

•             Access to Pines Property gym free of charge

•             Sunday night Family Nights

•             Staff appreciation events

            o             Winter Frolic

            o             Employee Appreciation Parties

            o             Holiday Parties

GENERAL PURPOSE OF JOB
       To take care of the guests.


 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Check-in guests
• Check-out guests
• Summons luggage assistance to assist guests with luggage
• Sorts and distributes incoming mail
• Cashier
• Communicate changes to appropriate departments
• Opening and posting charges
• Print guests’ bills and collect payments, and verify guest’s credit cards
• Answer switchboard and transfer to appropriate departments or guest
• Prepare reports
• Maintains lobby area and coffee station